Faq
Ordering & Payment
How do I place an order?
Simply browse our collections, select your desired items, choose your size/color, and proceed to checkout. You'll receive an order confirmation email once your payment is processed.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for secure transactions.
Is my payment information secure?
Absolutely. We use SSL encryption and never store your full payment details on our servers. All transactions are processed through PCI-compliant payment gateways.
Shipping & Delivery
What are your shipping options?
We offer standard (3-5 business days), express (2-3 business days), and overnight shipping (1 business day) options. Shipping costs vary based on your location and selected method.
Do you ship internationally?
Yes! We ship to most countries worldwide. International orders typically take 7-14 business days and may be subject to customs fees.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery for unworn, unwashed items with original tags attached. Lingerie and underwear must be in original packaging for hygiene reasons.
How do I exchange an item?
Initiate a return through your account and select "exchange" instead of "return." Please note the desired size/color in the notes section. Exchanges are subject to availability.
Sizing & Fit
Where can I find size charts?
Detailed size charts are available on each product page. We recommend measuring yourself and comparing to our charts as sizing may vary between brands and styles.
What if my item doesn't fit?
You may exchange it for a different size (subject to availability) or return it for store credit within our 30-day return window.
Product Care
How should I care for my lingerie?
We recommend hand washing delicate items in cold water with mild detergent and laying flat to dry. Please check individual product care labels for specific instructions.
Can I machine wash knitwear?
Most knitwear should be washed on a gentle cycle with cold water or hand washed. Always lay flat to dry to maintain shape and prevent stretching.
Customer Service
How can I contact customer service?
Our support team is available 24/7 via email at [email protected] or through our live chat feature during business hours (9am-6pm EST).
Do you offer gift wrapping?
Yes! Select the gift wrapping option at checkout for an elegant presentation. We can include a personalized message at no additional cost.