Privacy policy

Information We Collect

At FleurFrenzy, we collect personal data to provide and improve our services. This includes:

  • Account Information: Name, email address, phone number, shipping/billing addresses when you create an account or place an order.
  • Payment Details: Credit card information processed through PCI-compliant third-party payment processors (we do not store full card details).
  • Browsing Data: IP address, device information, cookies, and browsing behavior via analytics tools.
  • Communications: Records of customer service interactions and survey responses.

How We Use Your Data

Your information is used for the following purposes:

  • Processing orders and delivering products
  • Personalizing your shopping experience
  • Improving our website and services
  • Sending marketing communications (with opt-out options)
  • Preventing fraud and ensuring security
  • Complying with legal obligations

Data Sharing & Third Parties

We may share data with:

  • Shipping carriers to fulfill orders
  • Payment processors to complete transactions
  • Marketing platforms (e.g., email service providers)
  • Analytics providers to understand website usage
  • Legal authorities when required by law

We ensure all third parties comply with GDPR and CCPA requirements through Data Processing Agreements.

Data Retention & Security

We retain personal data only as long as necessary for the purposes collected, including legal, accounting, or reporting requirements. We implement:

  • SSL encryption for all data transmissions
  • Regular security audits
  • Access controls to personal data
  • Secure storage systems with limited access

Your Rights

Under GDPR and CCPA, you have the right to:

  • Access, correct, or delete your personal data
  • Restrict or object to data processing
  • Data portability
  • Opt-out of marketing communications
  • Not be discriminated against for exercising privacy rights

To exercise these rights, contact our Data Protection Officer at [email protected].

Cookies & Tracking Technologies

We use cookies for:

  • Essential website functionality
  • Performance monitoring
  • Personalized advertising (with consent)

You can manage cookie preferences via your browser settings or our cookie consent banner.

International Data Transfers

For customers outside the EU, we transfer data using GDPR-approved mechanisms like Standard Contractual Clauses when processing occurs in third countries.

Policy Updates

We may update this policy periodically. Significant changes will be notified via email or website notice.

Last Updated: [Insert Date]